Terms and Conditions

1. Traveler’s Responsibility and Company Disclaimer

Terranova Ventures aims to ensure comfortable and enjoyable journeys for all travelers. However, guests are advised to take full responsibility for their personal belongings throughout the trip.
The company shall not be liable for any theft, loss, or damage to personal items during the tour.
Travelers are free to make purchases at their own discretion. Terranova Ventures neither endorses nor guarantees the quality, price, or authenticity of any products or services purchased from local vendors, shops, or markets.

2. Accommodation and Room Sharing Policy

Accommodation will be arranged according to the chosen package and availability. In triple-sharing stays, only an extra mattress will be provided in a standard double room. Room preferences, such as bed type or view, are subject to availability and hotel management’s discretion.

3. Holiday Voucher Conditions and Validity

All Holiday Vouchers are fully prepaid and non-refundable once issued. Cancellations or refunds will not be processed under any circumstances.
This offer is independent and not associated with any bank or credit card company.
All services and benefits provided under this offer are facilitated by Terranova Ventures.
By confirming a booking or availing this promotional offer, the customer acknowledges having read, understood, and accepted all terms of service.
Each voucher is valid for 12 months from the date of issuance. After expiry, all related records will be permanently deleted, and no claims, assistance, or documentation requests will be entertained.

4. General Disclaimer

Terranova Ventures acts solely as an intermediary between travelers and service providers, such as hotels, transport operators, and activity organizers. While every effort is made to ensure quality and reliability, the company shall not be held responsible for any delays, cancellations, accidents, natural calamities, or circumstances beyond its control that may affect travel plans.
Prices, itineraries, and services are subject to change without prior notice, based on operational or external factors.
The company reserves the right to modify or update these terms and conditions at any time without prior notification. Continued use of our services implies acceptance of any such revisions.